FAQs
Shipping & Fees
How soon will I receive my order?
We dispatch orders within 5 working days. Our delivery partners usually take 3-5 days for delivery across the UK.
As soon as we ship your order, we will provide you with a tracking code for your shipment which you can use to see exactly when your product will be delivered.
Where does Kaede And Arca deliver to?
We use Royal Mail and DPD for delivery within UK.
Basically, that means that we are most likely delivering to your country as well. However, to confirm this, please check the courier company website.
Other than the price of the product, will I have to pay any additional charges?
If you’re ordering within UK, then no additional charges have to be paid. We include free delivery on all orders inside of UK.
If you’re ordering internationally, you will have to pay for the shipping fees and any import taxes or customs fees. We have tried to get the best rates from our shipping partner and are constantly trying to find better and cheaper shipping partners for different regions.
The shipping charges will be shown at checkout and depend on the country where you are shipping to.
Import fees and customs taxes are applied by your countries customs authority and are payable to the courier when you receive your package.
Can I track my order?
Yes! After your order is dispatched we will email you with a tracking number that you can use to keep a track of your shipment at any moment
Returns
Can I return my purchases if I don’t like them?
Yes, you can. We understand that a big concern regarding online shopping is the fact that you don’t really know what your product looks like. To make sure this is never a concern for our customers, we offer you a very generous returns policy.
If, for any reason, you are not satisfied with your purchase, you can return your order within 10 working days of receiving it.
Are there any conditions regarding your returns policy?
Please read our Shipping & Returns page for more information on our shipping and returns policies
Our Products
What material are your bags, wallets, belts, and other products made of?
We use genuine cow leather to craft all our products. The leather comes from the finest tanneries, known for its high quality leather products.
How are your products made?
All our products are handcrafted by some of the finest craftsmen in Pakistan.
Payment Options
What payment methods do you support?
For deliveries within UK, we support:
- Online payment using any debit or credit card.
Is my debit/credit card information secure with you?
Yes it is! Mostly because we don’t really store your debit/credit card information on our server.
Instead, we use an industry leading, trusted, and stable payment gateway powered by Shopify to process your payment.
Your debit/credit card information is never visible to any of our systems, and is handled securely by our payment processor, who are certified to follow all leading industry standards for data security.